Monthly Archives: April 2016

If installation files cannot be downloaded

1.Check you internet connection
2.Try to use another browser
3.Try to download from official links
4.Make sure you firewall not blocking the APP
5.Please make sure your device comparable with official minimum recommended system requirements.

APP

If app easily crashing,quiting game or cannot enter the settlement, please Special APP version: http://tw.vdarts.net/android/VDartsGameVESP.apk
5.Provide download time and link,which you used
6.Provide issue picture and summary information
send email to support@vdarts.tw.We’ll do our best to respond within 24 hours.

Thanks for your support!
VDarts Customer Service Center

Can not login in ?

1.Confirm new account by email verification
2.Check internet connection
3.The account has been completely signed
4.Unregistered Account
5.Entering correct password
6.Update app version to latest

If after tried all above methods problem still exist,provide:
1.Account,registered mail
send email to support@vdarts.tw.We’ll do our best to respond within 24 hours.

Thanks for your support!
VDarts Customer Service Center

Member card bind failed ?

VDARTS offers two kind cards, one is activated card, the card number as account, you can log in directly, other one is non activated card,You need to register, and bind membership card
So if your card has been bound by other account,please try
Member Centre：http://login.vdarts.net/
1.log in with card number as account and last 6 digits ,if its ok ,then you can use this account.
2.If you want to use your own account,please delete card from that old account from Member Centre, add it to your new account.
2.Please provide card number if you still unable bind card to designated account.

send email to support@vdarts.tw.We’ll do our best to respond within 24 hours.

Thanks for your support!
VDarts Customer Service Center

Unable Online play

1.Try to test different internet connections(data&wifi)
2.Check if you logged in successfully
3.Check if you are using latest APP version
4.Check if H2 connected to device
5.If there is network problem,please provide log in time and account
If after above steps problem still exist,please provide device model name,system version,log in time,pictures of issues
send email to support@vdarts.tw.We’ll do our best to respond within 24 hours.

Thanks for your support!
VDarts Customer Service Center

H2 power cord problems

1.Check power cord plugged in perfectly while installation
2.Check power switch is turned on (if you couldn’t say for sure,check if H2 Bluetooth indicator glowing with blue light)
3.Check if voltage you using meet designated wattage
4.Use a voltmeter to test current power line
5.Check your extension cord is used for integrity or remove the power cords of other electronic devices

If every above steps been checked and problems still exist,please send pictures,video and description of issues to support@vdarts.tw . Accompanied by video and detailed problem description,contact info and time, We’ll do our best to respond within 24 hours.

(In above-mentioned testing time without technical staff under the guidance of self-disassembly H2 replacement parts or test of the operation, the company will not provide warranty)

Thanks for your support!
VDarts Customer Service Center

H2 sensors failures

Induction (not counting)

1.Check phone/tablet Bluetooth connection meets the minimum system requirements. If app easily crashing,quiting game or cannot enter the settlement, please download Special APP version: http://tw.vdarts.net/android/VDartsGameVESP.apk
2.Forget VDarts H2 from device Bluetooth settings and try to pair again  [by phone setting-Bluetooth-VDartsH2-forget this device]
3.turn off the LED setting on the VDartsGame APP (setting)
4.Check if H2 connected to another device，try to swich off all other Bluetooth devices.

Induction (wrong Scoring/ miss)

1.Slightly loosen screws on back side of the board corresponding to non-working sector
2.Check phone/tablet Bluetooth connection meets the minimum system requirements
3.Forget VDarts H2 from device Bluetooth settings and try to pair again [by phone setting-Bluetooth-VDartsH2-forget this device]
4.Check if H2 connected to another device，try to swich off all other Bluetooth devices.

If every above steps been checked and problems still exist,please send pictures,video and description of issues to support@vdarts.tw . Accompanied by video and detailed problem description,contact info and time,
We’ll do our best to respond within 24 hours.
(In above-mentioned testing time without technical staff under the guidance of self-disassembly H2 replacement parts or test of the operation, the company will not provide warranty)

Thanks for your support!
VDarts Customer Service Center

 

Unable to find or download the app from Google Play

APP

Please make sure that your devices meets the above requirements.

Official Android APP version download link: http://tw.vdarts.net/android/VDartsGameV1.apk

Special Android APP version: http://tw.vdarts.net/android/VDartsGameVESP.apk

(If app easily crashing,quiting game or cannot enter the settlement, please download the special version)

Apple Devices,Please search for “VDartsGame”on  Apple store.
if you still can not download the APP.
1.Provide device model name,type and IMEI/MEID number(sequentially press [Setting] -> [About phone] -> [Status] to find your device’s IMEI / MEID number)
2.Major account on the device
3.The device account number
4.Executive search time, date and location
5. Provide Device problem with a screenshot
6.Provide Web page problem with a screenshot
send email to support@vdarts.tw.We’ll do our best to respond within 24 hours.

Thanks for your support!
VDarts Customer Service Center